Senior AR Specialist

Employment: Full-time Experience: Mid-Senior level Education: Bachelor's Degree Responsibilities · Own day-to-day accounts receivable activities for assigned retail and distributor accounts, including invoicing, cash application, account reconciliations, and collections. · Monitor customer aging and proactively follow up on past-due balances and unresolved items. · Own weekly and monthly Accounts Receivable aging reviews and reporting to support cash forecasting, cash flow visibility, and management reporting. · Ensure invoices are issued accurately and on a timely basis and that all customer payments, credits, deductions, and adjustments are applied correctly to customer accounts. · Proactively investigate overdue invoices, unapplied cash, and payment discrepancies, and provide real-time updates regarding collection efforts, outstanding balances, and resolution status. · Research, validate, and resolve customer deductions, chargebacks, short payments, pricing discrepancies, returns, and other payment variances. · Review customer remittance information and accurately apply payments, credits, and deductions to customer accounts. · Work within SPS Commerce, NetSuite, and customer/vendor portals to research invoices, purchase orders, payments, deductions, and related transaction activity. · Reconcile customer accounts between NetSuite, SPS Commerce, customer portals, and supporting documentation and investigate discrepancies. · Submit deduction disputes and supporting documentation through customer portals and follow through to resolution. · Partner with Sales and Operations to investigate issues related to pricing, purchase orders, shipments, returns, and customer deductions. · Maintain organized documentation supporting customer balances, deductions, credits, and collection activity. · Assist with month-end close activities, including AR reconciliations, aging review, and identification of outstanding or unusual items. · Identify recurring deduction and collection issues and partner cross-functionally to address root causes and improve upstream processes. · Support the development and documentation of scalable AR processes and internal controls. · Assist with audit requests and other ad hoc accounting projects as needed. Requirements Qualifications · 5+ years of accounts receivable, credit and collections, or related accounting experience, preferably within a consumer products or similar environment supporting retail and distributor customers. · Demonstrated experience managing accounts receivable for major U.S. retailers and distributors. · Hands-on experience researching and resolving retailer deductions, chargebacks, short payments, pricing discrepancies, and other payment issues. · Experience with NetSuite strongly preferred. · Experience with SPS Commerce or another EDI platform strongly preferred. · Familiarity with retailer and distributor customer portals, remittance processes, and deduction management. · Experience preparing AR aging reports and supporting cash forecasting activities for management reporting and cash flow planning. · Demonstrated ability to monitor aging trends, proactively manage overdue invoices, and provide timely updates on collections and account status. · Strong reconciliation and problem-solving skills, with the ability to research transactions from initial order through payment. · Strong attention to detail and ability to manage a high volume of transactions and open items. · Proficiency in Excel or Google Sheets, including experience working with large datasets and reconciliations. · Strong written and verbal communication skills and ability to work effectively with internal teams and external customers. · Ability to prioritize competing deadlines and operate effectively in a fast-paced, growing environment. Benefits Why you'll love it here? Free lunch meals, fruits, snacks, and beverages for employees assigned to onsite shifts. Access to an onsite gym with a complimentary professional fitness instructor. Weekly fitness activities and an annual fitness challenge with prizes of up to ₱70,000. Weekly employee engagement activities with prizes of up to ₱3,000. Free upskilling academy to support career growth and professional development. State-of-the-art office facilities and modern workstations. Access to employee amenities including sleeping quarters, game area, chat room, and shower rooms. Fun, collaborative, and employee-focused work environment.