Senior Business Analyst

Employment: Full-time Experience level: Mid-Senior Level Job Description   Project – the aim you’ll have White-label B2B e-commerce platform for a leading US promotional products company. The platform is built on Shopify Plus (Hydrogen) with a .NET 8 microservices backend on AWS, supporting multiple branded storefronts and integrating with a range of legacy systems including ERP, order management, inventory, pricing, and marketplace connectors (Amazon, Walmart). This is a brownfield modernisation programme with real complexity: multiple vendors, multiple stakeholder groups (business, product, tech, marketing), phased delivery across POC, MVP, and full launch, and requirements that span backend services, front-end UX, and third-party integrations. The gap between business intent and engineering-ready specifications has been identified as a critical risk — and this role exists to close it.   Position – how you’ll contribute Own the end-to-end requirements process: elicitation, analysis, documentation, validation, and traceability across POC, MVP, and full-launch phases Translate business requirements into structured, engineering-ready artefacts: use cases, user stories, acceptance criteria, and service-level specifications Work directly with client stakeholders (business, product, marketing, operations) to surface, clarify, and prioritise requirements — resolving ambiguity before it reaches dev Map requirements to Jira epics, features, and tickets in collaboration with the Team Lead and Project Manager; maintain the single source of truth in SharePoint / Confluence Facilitate and document discovery sessions, refinement workshops, and stakeholder reviews across functional areas: Order Management, Identity & Auth, Pricing, Inventory, Catalog, Notifications, and Analytics Identify and flag gaps between business requirements and existing user stories; ensure all delivery teams are working from aligned, up-to-date specifications Analyse legacy systems and current-state workflows to inform migration planning and identify integration dependencies Support phase-boundary decisions (POC vs MVP vs full launch) by maintaining clear scope documentation and change control records Define and document acceptance criteria for each service and integration point; support QA in test case derivation   Qualifications Expectations – the experience you need 3+ years of experience as a Business Analyst on software delivery projects, ideally in agile/scrum environments Proven ability to translate complex business needs into structured, developer-ready requirements (user stories, use cases, acceptance criteria) Experience facilitating workshops and discovery sessions with mixed technical and non-technical stakeholders Comfort working across backend and frontend domains — able to engage meaningfully with engineers on API contracts, data flows, and service dependencies Experience maintaining requirements traceability across tools such as Jira, Confluence, and SharePoint Strong analytical thinking: ability to identify gaps, ambiguities, and conflicts in requirements before they become delivery risks Excellent written and spoken English — clear, concise documentation and confident stakeholder communication Experience in brownfield or platform modernisation projects, including mapping legacy system behaviour and supporting migration planning Nice to have  Familiarity with e-commerce platforms — Shopify Plus, BigCommerce, or similar Experience with multi-vendor delivery models and managing requirements across multiple development teams Exposure to backend service design concepts: REST APIs, event-driven architecture, microservices, data flows Understanding of B2B e-commerce, promotional products, or print-on-demand business models Familiarity with ERP systems (e.g., Great Plains), marketplace integrations (Amazon, Walmart), or MarTech tooling (Klaviyo, GTM, GA4) Experience with P0/P1/P2 prioritisation frameworks and phase-based scope management We are accepting applications from the LATAM countries Additional Information     Company Description Company Description We are Software Mind, an awesome team of engineers who are ready to ramp up any top-notch company’s projects! Our aim? To always be one step ahead. Become part of a multicultural company in constant growth with an excellent work environment certified by Great Place To Work!