Senior Client Services Manager

Senior Client Services Manager We are looking for an experienced Senior Client Services Manager to act as a strategic business partner for our clients - driving account growth, building senior-level relationships and identifying opportunities for long-term partnerships. You’ll own a portfolio of strategic clients, develop Account Growth Plans, lead QBRs and turn client business needs into upsell, cross-sell and expansion opportunities . What you'll do Own and grow a portfolio of strategic client accounts. Build strong relationships with senior stakeholders and C-level executives . Develop and execute Account Growth Plans (AGPs) . Identify and drive upsell and cross-sell opportunities . Lead strategic QBRs and business reviews . Understand clients’ business models, goals and challenges and proactively bring relevant solutions. Manage contract extensions and negotiations . Partner with Delivery, Product and Technology teams to turn client needs into opportunities. Focus on strategic relationships and growth rather than day-to-day project delivery. What we expect from you 7+ years of experience in Client Services, Customer Success, Strategic Account Management or Business Development in technology. Strong experience with digital products, software, SaaS or technology consulting . Proven track record of account growth, upselling and cross-selling . Experience working with enterprise clients and C-level stakeholders . Strong commercial and business acumen, with a focus on ROI, revenue and long-term value . Excellent negotiation, communication and influencing skills . Strategic and analytical mindset, with the ability to turn client insights into actionable growth plans. English C1/C2 . Financial literacy and confidence with budgets, forecasts and Excel. Highly proactive, curious and comfortable managing multiple strategic accounts. Nice to have Background in strategic consulting, product strategy or business development . International experience and strong cultural awareness. What success looks like Every strategic client has a clear Account Growth Plan . We consistently identify and develop upsell and cross-sell opportunities . Forecasts and CRM are accurate and transparent. QBRs are strategic business conversations, not project updates. Clients see Droids On Roids as a long-term strategic partner . The existing client portfolio generates sustainable revenue growth. Why join us? Work with top-tier international clients on strategic partnerships. Focus on growth, strategy and relationships , not day-to-day delivery. Help shape how we manage and grow strategic accounts. Work with experienced Product, Delivery and Technology teams.