Servicenow Administrator

Employment: Full-time Experience level: Mid-Senior Level Job Description The ServiceNow Administrator is responsible for managing, optimising, and maintaining high-quality ServiceNow AI Platforms using best-practice patterns. This role must balance operational efficiency with long-term platform sustainability and will operate with a high degree of autonomy. Key Responsibilities AI Platform Administration & Governance Administer and oversee ServiceNow instances across multiple environments (Dev, Test, Prod) Establish and enforce configuration standards, guardrails, and best practices Manage system upgrades, patches, and version updates with minimal disruption Monitor platform performance, health, security, and user access controls Configuration & Optimization Configure core capabilities (e.g., AI, ITSM, CSM, Now Assist, EC/Portals, workflows, flows, catalog, ITOM, PA) Implement reusable, scalable components using out-of-the-box functionality Minimize customization and avoid introducing technical debt Optimize system performance and user experience Integration & Data Management Develop and maintain integrations (REST/SOAP APIs, external systems) Manage CMDB and data structures for integrity and accuracy Oversee data imports, exports, and synchronization processes Support API connections and middleware configurations Stakeholder Engagement Work closely with architects and technical leads to align on design standards Provide expert guidance to users and support teams Troubleshoot and resolve platform issues Contribute to documentation, runbooks, and knowledge sharing Continuous Improvement Proactively identify opportunities to improve platform efficiency and sustainability Stay current with ServiceNow updates, emerging capabilities and relevant certifications Qualifications Required Experience 2+ years hands-on ServiceNow administration experience Experience across multiple modules Advanced configuration capability (workflows, Business Rules, Flow Designer) Experience with integrations and working with APIs Solid understanding of CMDB and CSDM Proven ability to operate independently in a senior capacity ServiceNow Certified System Administrator  – mandatory ServiceNow Advanced Administrator  – desirable ServiceNow Data Foundations Certification – desirable ITIL 4 / 5 foundation - desirable Key Attributes Delivery-focused and pragmatic Avoids over-engineering solutions Comfortable operating as a senior administrator in a small team Understands trade-offs between speed and sustainability Proactive in improving how the platform is managed and configured Expectations Delivers clean, maintainable configurations from the outset Uses out-of-the-box functionality wherever possible Requires minimal oversight to operate effectively Takes ownership of platform health and user satisfaction Drives best practices across the organization Additional Information Netcompany Academy Through our Netcompany Academy, we offer a diverse range of courses, seminars and certifications carefully curated to support your development. As you advance in your career, the Academy tailors its offerings to enhance your managerial skills, deepen your understanding of methodologies, hone your leadership abilities, and fine-tune your strategic acumen.  As you progress through the content, you’ll naturally take on more responsibility and network with your peers. Benefits include 25 days’ holiday Private Medical Health care via Vitality Pension contribution, Life Assurance Professional certifications supported as part of learning and development. A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being services. Access to our Employee Resource Groups, our groups represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another. Company information At Netcompany, we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy, emphasizing high agility and promoting flexibility, enabling everyone to contribute their best. Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europe's most accomplished IT companies, we have expanded our headcount globally to 7400+ employees and have offices in UK, Denmark, Norway, Poland, Holland and Vietnam. Netcompany is committed to providing an inclusive and barrier-free recruitment process for anyone wishing to apply for a job with us. We operate a Disability Confident Interview Scheme which means that we offer guaranteed interviews to all applicants with a disability who meet the minimum criteria for a role. Applicants are asked to opt in, so please let us know if you wish your application to be considered under this scheme. If you need any reasonable adjustments or extra support during the recruitment process, please contact us at reasonableadjustments@netcompany.com. #LI-RS1 Company Description Netcompany is one of the fastest growing technology companies in the UK, recognised for disrupting the marketplace and helping to transform the IT sector. We deliver IT Transformation and Delivery services to some of the most well-known organisations in the UK and can count 18% of the FTSE 100 as clients, delivering services across several different sectors. Netcompany have ambitious growth plans for the next few years and will continue to win and deliver multi-million-pound projects, offering a fantastic opportunity for all members of staff to grow with us and carve out a challenging, successful and rewarding career