ServiceNow Consultant – ITSM & CMDB

Employment: Full-Time We are currently looking for a ServiceNow Consultant – ITSM & CMDB to strengthen the Cronos Europa team. As a member of the IT Operations team, you will contribute to the design, configuration, testing and continuous improvement of ServiceNow solutions supporting day-to-day IT service delivery. You will work closely with IT Operations and ServiceNow stakeholders to improve ITSM workflows, automation, CMDB reporting and operational processes. Responsabilities: Gather operational requirements and design, configure or develop ServiceNow workflows and automations. Translate operational needs into clear user stories, requirements and technical specifications. Prepare configuration documentation, test cases and functional validation. Support testing, release preparation and post-deployment verification of ServiceNow enhancements. Troubleshoot existing workflows and contribute to the resolution of defects and technical issues. Identify repetitive tasks, process gaps and opportunities for automation and continuous improvement. Improve ticket routing, assignment, escalation, notifications and approval processes. Support the optimisation of Incident, Problem, Change and Request Management workflows. Design and maintain operational reports, dashboards and KPIs related to ITSM and CMDB activities. Assess CMDB data quality, including CI completeness, consistency, accuracy and relationships. Contribute to ITOM Discovery-related activities, including functional validation, documentation, knowledge transfer and transition to operations. Technical skills: Proven hands-on experience with ServiceNow ITSM administration, configuration and/or development. Experience with Flow Designer, Business Rules and JavaScript , or equivalent ServiceNow platform capabilities. Good knowledge of ITIL-aligned Incident, Problem, Change and Request Management processes. Working knowledge of ServiceNow CMDB , including CI classes, attributes, relationships and reporting. Experience with development lifecycle activities, testing, pre-production validation and controlled release processes. Experience creating dashboards, operational KPIs and data-quality reports. Good understanding of enterprise infrastructure operations and IT service delivery. Ability to translate operational requirements into implementable technical specifications. Knowledge of ServiceNow ITOM Discovery, MID Servers, Discovery patterns, IRE and CSDM is an asset. ServiceNow certifications such as CSA, CIS-ITSM or CIS-Discovery are considered an advantage. Profile: Approximately 3–5 years of relevant ServiceNow experience , or equivalent demonstrated expertise. Experience supporting IT Operations, infrastructure services or a managed-services / RUN environment. Strong analytical, troubleshooting, organisational and documentation skills. Ability to work autonomously and take ownership of assigned activities. Good communication and interpersonal skills, with the ability to collaborate with both technical and operational stakeholders. Proactive and continuous-improvement mindset. Professional proficiency in English is required; French is an advantage. Why Cronos Group? We’ll propose you: An attractive salary package. A good work-life balance environment. The assurance of working in cutting-edge technologies in an entrepreneurial spirit. The opportunity to develop your skills thanks to tailor-made training courses according to your needs. A good job in a friendly place. If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos! <div