Support Engineer

Employment: Contract Experience: Executive Education: Bachelor's Degree About the Role: We’re looking for a skilled and service-oriented L1 EUC Engineer to join our EUC team and provide support for end-user computing environments. In this role, you will be responsible for ensuring smooth day-to-day IT operations by supporting end-user devices, resolving technical issues, and enhancing the overall user experience across a hybrid environment of macOS, Windows, and mobile platforms. What is the scope & responsibility of the Role? Support Apna’s IT Operations Address user tickets related to hardware, software, and networking issues Ensure timely patching, software installations, and updates on end-user devices Conduct remote troubleshooting and resolve technical issues Set up and configure laptops, desktops, and mobile devices for new joiners Build software packages and manage Mac, Windows, and iOS/Android devices through MDM Coordinate with L2/L3 teams for escalations and follow-ups Comply with all company policies and procedures Skills/Strength of an Ideal Candidate 2-3 years of relevant Service desk experience Familiarity with Windows and macOS operating systems Basic understanding of Google Workspace, Slack, Microsoft 365, and Jira Exposure to MDM tools like Jamf, Intune, or Kandji (a plus) Good troubleshooting skills for laptops, mobile devices, and basic network issues Knowledge of AV/VC systems and peripherals Strong customer service mindset and willingness to learn Ability to work in a fast-paced, collaborative environment Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Working knowledge of IT tools (Slack, Jira, G-Suite, O365 etc) Troubleshoot client software and basic network connectivity problems Ability to perform remote troubleshooting and provide clear instructions. AV/VC deployment experience (Polycom, Zoom/BlueJeans) Responsible for managing assets, inventory details, regular update of all assets tractions and sharing MIS reports on a regular basis. Good Communication Skills