Team Leader, Solutions & Innovation Team

Employment: Full-time Experience level: Associate Job Description Lead, mentor, and grow the Solutions & Innovation Team - IT escalation specialists, including setting priorities, goals, and individual development plans. Provide technological leadership across the global Support organization - Help Desk, Field Tech & Deployment, and Application HelpDesk, including setting standards and best practices. Maintain strong working knowledge of identity (Microsoft Entra ID), endpoint management (Intune, Kandji), and VDI (vSphere) platforms to guide the team and support the wider Support organization  (hands-on MDM administration is not a core part of this role). Drive AI adoption across the Support organization, leading your AI builders to identify, design, and integrate AI-powered tools and automations that speed up ticket resolution, improve response quality, and reduce manual work. Build and maintain automation frameworks using PowerShell, Microsoft Power Platform, Graph API, Azure Automation, and other modern technologies. Design and roll out new support processes and onboarding flows that improve consistency, speed, and the overall user experience. Own the highest tier of technical escalations, guiding your escalation specialists through complex identity, endpoint, VDI, and workplace technology issues. Partner with Security, Infrastructure, Cloud, and Architecture teams to ensure secure, scalable, and compliant solutions. Evaluate emerging technologies, conduct proof-of-concepts, and transform innovative ideas into enterprise-ready solutions for the Support organization. Develop monitoring, governance, and operational standards for global support platforms and services. Analyze business requirements and translate them into scalable technical solutions aligned with organizational objectives. Own your team's performance management and one-on-ones, and provide technical leadership across identity, endpoint, VDI, automation, and AI initiatives. Drive continuous improvement by identifying opportunities to simplify processes, reduce operational overhead, and enhance the end-user experience. Qualifications • 3+ years of experience in Enterprise IT, Global Support, Modern Workplace, or related technology roles. • Prior experience leading, mentoring, or managing a team is a strong advantage. • Working knowledge of Microsoft Entra ID (Azure AD) as an identity provider, including Conditional Access, SSO, and MFA. • Working knowledge of endpoint management platforms - macOS via Kandji, Windows via Microsoft Intune. Hands-on MDM administration is not a core part of this role, but solid background knowledge is required. • Familiarity with VDI environments, particularly VMware vSphere. • Strong automation and scripting capabilities using PowerShell, Microsoft Graph API, Power Platform, Azure Automation, or similar technologies. • Experience leading or implementing AI integrations, Copilot technologies, AI-driven automation, or enterprise productivity platforms. • Experience designing and rolling out new support processes and onboarding flows. • Strong focus on user experience, with the ability to translate technical work into a better experience for end users. • Ability to lead complex technical projects from concept through implementation and operationalization. • Strong troubleshooting and root-cause analysis skills across identity, endpoint, VDI, and workplace technologies. • Experience working in large-scale global enterprise environments. • Excellent communication, stakeholder management, and presentation skills. • Strong people-management skills, with the ability to grow a small team. • Self-driven, innovative mindset with a passion for emerging technologies and continuous improvement. • Fluent English – written and verbal. Company Description At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation. Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen. This is where innovation meets real-world impact. You’ll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems. We’re proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture. What really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely. If you’re excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.