Tech Support Engineer (f/m/n)

Employment: Full-time Experience level: Mid-Senior Level Job Description Diagnose faults on workstations, peripherals, and office equipment. Install and configure Windows/macOS systems in compliance with IT policies. Maintain equipment (printers, video conferencing, digital displays). Coordinate with the Hardware Asset Management team for repairs and replacements. Prepare workstations and access for new employees. Train users on essential tools and IT best practices. Assist with VPN access issues, MFA, and network connectivity. Create and manage guest Wi-Fi accounts and secure access. Prioritise and process tickets in the ITSM tool (JIRA, ServiceNow). Document resolution steps to ensure traceability. Escalate complex incidents to specialist teams. Proactively communicate about outages and service interruptions. Write guides and FAQs for users. Identify recurring issues and propose solutions to reduce incidents. Collaborate with IT teams to optimise processes. Additional information: Flexible working hours, occasional on-call duties. Occasional remote work possible. This position is based in Vianen, Netherlands. Candidates located in the Utrecht region + Amsterdam or willing to relocate are encouraged to apply. Qualifications 2–5 years of experience in IT support, helpdesk, or technical support roles Bachelor’s degree in IT or equivalent practical experience Solid knowledge of Windows and/or macOS environments Hands-on experience with hardware and software troubleshooting for end-user devices Familiarity with Active Directory and user account management Basic understanding of networking concepts , including VPN, IP configuration, and connectivity troubleshooting Experience working with ITSM tools such as JIRA or ServiceNow Exposure to tools such as SCCM, JAMF, TeamViewer, or mobile device management (MDM) solutions is a plus Strong communication skills and a service-oriented mindset Ability to work independently, prioritise tickets, and manage multiple requests effectively Communicative Dutch and strong English communication skills required Additional Information 7-month contract with the possibility to  extend. Holiday allowance  and  25 vacation days  per year. Chances to broaden your skill set and acquire new competencies through daily work, challenging projects, and training activities. Company Description InPost (AEX: INPST) is a leader in logistics solutions for the e-commerce industry in Europe. Founded by Rafał Brzoska, InPost is now a leading delivery platform for e-commerce, which has revolutionised the parcel market in Poland. The first Parcel Locker appeared in Kraków in 2009 and quickly became an indispensable part of online shopping and guaranteed speed and convenience. Today, the InPost network is Europe's largest and most convenient automated parcel collection and delivery system, with 100,000 out-of-home points including over 70,000 APMs and 30,000 PUDO points in 9 countries (UK, France, Poland, Italy, Spain, Portugal, Belgium, Luxembourg, the Netherlands).  InPost also provides courier and fulfilment services to e-commerce sellers, working with around 100,000 e-tailers. In 2025, the company handled nearly 1.4 billion parcels, achieving a 25% year-on-year growth