Technical Account Manager, Ad Ops

Location: Mexico We Are: RTB House is a global company that provides state-of-the-art marketing technologies for top brands and agencies worldwide. Its proprietary ad-buying engine is the first in the world to be powered entirely by Deep Learning algorithms, enabling advertisers to generate outstanding results and reach their goals at every stage of the funnel. Our US team includes over 75 people and plays an integral role in our company’s global presence. We combine deep local expertise with a broader company vision to deliver innovative solutions that meet diverse market needs. This role will be based in Latin America (LATAM), working closely with and supporting our US team — connecting global talent with local insight to drive success across campaigns and client relationships. Why RTB House? As a Technical Account Manager, you’ll be the go-to expert ensuring campaigns not only launch smoothly but perform flawlessly. You’ll own the technical relationship with a dedicated book of business — digging into data, troubleshooting discrepancies, and making sure every tag, pixel, and placement is doing its job. Whether it's diagnosing delivery issues or optimizing performance across publishers, you’ll bring clarity to complexity and confidence to every client touchpoint. If you're someone who thrives on problem-solving, loves getting into the technical weeds, and knows that great support is part art, part science — this role is built for you. You Will: Serve as the main technical point of contact for a dedicated book of RTB House business. Investigate and troubleshoot campaign performance issues including complex discrepancies, frequency analysis, publisher and host performance, tag drop offs and other important campaign issues. Monitor pacing and delivery to ensure campaigns are on track to deliver both budget and client goals. Work closely with clients to ensure that RTB House tracking codes are functioning across the websites and troubleshooting when necessary. Support knowledge sharing, training and developing best practices across the TAM team. Desired Experience: Bachelor's degree or equivalent practical experience with 3+ years of experience working as a Technical Account Manager or as a Campaign Manager, ideally in digital advertising. You have excellent technical aptitude and acumen. You can quickly learn the ins and outs of our DSP to optimize and improve monthly client performance Hands-on experience with The Trade Desk, Google Display & Video 360 (DV360), Xandr, Amazon DSP or other demand-side platforms (DSPs) You have familiarity with product feeds and can quickly and accurately interpret data in Microsoft Excel and/or data analysis tools. Experience working with Google Analytics. You understand how to configure and interpret data in the platform at a high level. Ideally you understand how to read code. Knowing HTML, Javascript or Python would be a plus. You excel at learning new products quickly and often have an intuitive knowledge about how features work. Excellent verbal and written communication and a proven track record of working across multiple teams and stakeholders. Ability to communicate complicated concepts to non-technical audiences. Familiarity of the programmatic landscape, including DSPs, DMPs, RTB, tagging & bidding We Offer: Remote working; Engaging role in a new fast-growth project; Chance to be a part of a team which shapes the future of online marketing globally. Opportunity to work with a global team; Versatile tools and training opportunities; Being part of an award-winning organization, with outstanding growth numbers; Working at a company with a great product based on the newest AI Technology (Deep Learning); Working in a flexible environment with a balance and personal and professional life; Attractive salary plus a bonus system. Apply now! You don't need to tick every box to apply. If you are passionate about digital marketing, send us your CV, and we'll review it. Information for Applicants: Mexico