Technical Account Manager - Hospital (m/f/d)

🎤 WHY VOIZE? BECAUSE WE’RE MORE THAN JUST A JOB! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people. Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don’t replace humans with technology - we amplify their impact. Our mission is backed with $50M in Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator, and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission! 💡 YOUR MISSION: BE THE TECHNICAL PARTNER OUR HOSPITAL CUSTOMERS TRUST As Technical Account Manager - Hospital, you will own the technical relationship with a portfolio of our strategic hospital customers. You will understand their systems, infrastructure, integrations, and stakeholders, and support them from go-live through releases and renewals; ensuring voize runs reliably across wards, sites, and clinical workflows. Your success will be measured by trust, retention, and long-term customer outcomes. 🚀 YOUR DAILY BUSINESS - NO TWO DAYS ARE ALIKE - Own the technical relationship with a portfolio of hospitals and hospital groups, building a deep understanding of their HIS/KIS setup, infrastructure, clinical workflows, open topics, and key stakeholders - Maintain a technical account plan for every customer, covering integrations, deployment architecture, security requirements, planned changes, open risks, and upcoming rollout waves - Lead release pre-briefings and technical reviews, helping customers assess the impact of changes across systems before they affect clinical operations - Stay close to every issue across your accounts: Technical Support manages the queue, while you manage the relationship and provide the technical and organizational context needed to accelerate resolution - Identify recurring themes across hospital customers and turn them into actionable feedback for Product and Engineering, improving reliability, integrations, and rollout readiness 🤝 YOUR SKILLSET - WHAT YOU BRING TO THE TABLE - Several years of experience in technical account management, solutions engineering, technical support, or implementation, ideally in B2B SaaS, health tech, or hospital IT - Hands-on technical knowledge of integrations, APIs, logs, networks, identity and access management, and device or MDM setups; familiarity with healthcare interoperability standards such as HL7 or FHIR is a plus - Great communication skills across technical, clinical, and executive audiences, from discussing an interface with hospital IT to aligning on a rollout with nursing leadership or senior management - A structured, calm approach to managing complex organizations, multiple sites, and open topics simultaneously, supported by data that demonstrates progress and impact - Professional German and comfortable English, based in Germany, and willingness to occasionally travel to customer sites when a rollout or escalation requires on-site support; experience with hospital information systems is a plus 🌱 GROWING TOGETHER - WHAT YOU CAN EXPECT AT VOIZE - We are a fast-growing startup, which means you will tackle meaningful challenges, grow quickly, and make a real impact by giving frontline workers more time for people - Become a co-creator of our success with stock options - We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany - Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, access to learning platforms such as Blinkist and Audible, and free language courses - You decide when you work best, with flexible working hours and a strong hybrid setup ✨ READY TO TALK? APPLY NOW! 🚀 We look forward to your application and can’t wait to meet you - no matter who you are or what background you have!