Technical Customer Success Manager (Mumbai)

Employment: Full-time Experience level: Mid-Senior Level Job Description About the Program The Check Point Customer Success Program provides a select group of customers with access to headquarter-level resources focused on environment stabilization, process improvement, and long-term operational excellence. As part of this program, Customer Success Managers (CSMs) work closely with strategic customers and internal teams, ensuring seamless coordination, executive visibility, and a proactive approach to customer success.   Key Responsibilities You will be responsible for: · Proactively engaging with customers and collaborating with assigned Check Point account teams to coordinate efforts, align resources, and support ongoing challenges and projects. · Owning the recovery project plan, serving as the single point of contact for all remediation activities. · Driving rapid and effective escalations, ensuring timely assistance and resolution. · Coordinating onsite and remote support, based on customer needs and environment dynamics. · Monitoring support calls (SRs) from the moment they are opened and working in full coordination with technical teams to drive swift resolution. · Planning and reviewing major upgrades, refresh projects, and new deployments, ensuring minimal disruption and strong alignment with customer environments. · Developing joint success plans with customers to understand current and future security requirements, operational challenges, and areas for improvement. · Delivering proactive knowledge transfer to customers, partners, and field teams to support long-term stability and operational readiness. · Maintaining comprehensive activity tracking and reporting to ensure full visibility for internal teams and customer stakeholders.   Qualifications What you will bring to the table: · 8–12 years of experience working with Check Point solutions, including security appliances, software gateways, cloud technologies, management platforms, Endpoint, and mobile solutions. · Previous experience in Security Engineering, Support, Integration, or Customer Success (advantageous). · Strong project management expertise, with the ability to drive complex initiatives end-to-end. · A customer-first mindset with a genuine passion for solving problems and improving customer environments. · Excellent communication skills, with the ability to influence and simplify technical information. · Fluency in English; familiarity with additional languages is an added advantage. · Strong organizational skills, with a structured and detail-oriented approach to managing multiple workstreams. · Ability to communicate with internal and customer executive leadership, summarizing complex challenges into clear, concise messages. · Familiarity with ticketing and project management tools. Additional Information Our Values Check Point is committed to making the world a safer and more secure place, and this commitment applies to our work both on the internet and the physical world alike. We promote a safe, healthy, supportive and diverse work environment, with training and development opportunities for all employees. We achieved gender parity in our C-Suite, and we are committed to equal opportunities and equal rewards for all. Company Description Check Point Software Technologies is a global leader in cyber security solutions, dedicated to protecting corporate enterprises and governments worldwide. For over 30 years, our mission has been to secure the digital world for everyone, everywhere. From pioneering stateful firewalls to our AI-powered, cloud-delivered security solutions, we are committed to safeguarding organizations with an industry-leading 99.9% prevention rate.