Technical Support Agent – Hebrew speakers in Athens, Greece

Employment: Full-time Experience level: Entry Level Job Description Our customer is looking for Technical Support Agent – Hebrew speakers in Athens, Greece (relocation in Greece).   We offer the stable job in the famous international company with fixed term contract: 12 Months Working hours is 8 hours per day/5days per week Working hours based on client’s needs, mainly Monday – Sunday Responsibilities: • To respond and record consumer enquiries/questions raised through free phone lines for customers. • To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database. • To ensure client complaints are dealt with and logged in line with the company’s complaints • To provide a high level of customer service to clients at all times. • To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately. • To work effectively as part of a team, developing effective and supportive relationships with colleagues. • To troubleshoot through the use of open questions, support documents and system training. • To have a sound knowledge of all products and services, understanding their use and functionality • To be able to offer recommendations to common problems or frequently asked questions.   Gross Salary: ·       1100€  monthly gross salary ·       0-200€ monthly performance bonus ·       150€ monthly accommodation bonus ·       100€ in vouchers upon completion of the training ·       300€  bonus in voucher after 3 months of cooperation ·       400€ bonus in voucher after 7 month of cooperation Qualifications Required Skills/Experience Educational level: High School diploma or equivalent Technical accreditations and specializations: with experience at least 1 year in similar position (technical support & customer service) Languages and language level: Native Hebrew + Fluent English   Technical Skills: ·       Advanced Knowledge of PC (Hardware, Software, Internet) ·       Advanced knowledge on Ms Office ·       Typing Speed : 17 words/minute ·       Use of production tools ·       Use of Internet ·       Client’s Logging System   Soft Skills: ·       Active Listening ·       Handling Difficult Calls ·       Inbound Phone Statistics ·       Systems & Technology Use ·       Windows, MS Office Suite, Skype, Windows Media Player, Windows Messenger, ·       Technical Support ·       Good Problem Solving Skills ·       Strong troubleshooting skills ·       Knowledge of tools used for troubleshooting Additional Information Other Benefits: Visa Support if necessary; Travel Expenses: Paid by our client; Accommodation: Our client offer the first 15 days of stay in Hotel, during this time will have a company looking for accommodation according to your expectations. The company also offers Greek lessons, free Real Estate Agency fee & other Benefits. Company Description We are specializing on recruitment consultancy across Europe and provide permanent recruitment solutions for the Engineering, IT and Customer Support sectors. We work to help other people to find the job of their dreams.