Technical Support Engineer

Employment: Full-time Experience level: Mid-Senior Level Job Description Technical Support Engineers ensure that our Wise Platform enterprise partners get a rapid, highly effective response when issues arise. Whether it is answering complex questions about the behavior of an API or acting as the first responder for a major system incident, you are the technical anchor for our partners. We are looking for a Technical Support Engineer to join our Integration Success Team and scale our servicing capabilities for the Wise Platform in North America. You will be part of a global, 24/5 team—spanning Austin, Tallinn, and Singapore—dedicated to maintaining the highest quality and reliability for our partners’ technical integrations. Your Mission: Multi-Channel Troubleshooting: Support our enterprise API customers across email, chat, phone, and video conferencing, jumping in to resolve critical issues in real-time. Technical Deep-Diving: Develop a deep expertise in Wise API and SWIFT products. You will independently test and debug REST APIs, interpret system logs, and query databases to trace issues back to their source. Incident Response: Act as the calm, decisive first responder during major technical incidents, navigating high-severity escalations while coordinating with global engineering and commercial teams. Knowledge Sharing: Capture trends in partner issues and feed this data back to our product and engineering teams to drive proactive platform improvements. Cross-Functional Collaboration: Work alongside global teams to ensure Wise Platform partners have a seamless integration experience and industry-leading assistance. Additional Information For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit  Wise.Jobs . Keep up to date with life at Wise by following us on  LinkedIn  and  Instagram . Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer .