Technical Support Specialist - Cybersecurity

Schedule: full-time Employment: permanent Years of experience: 1-2 Intro Do you enjoy solving technical problems, guiding users, and sharing your cybersecurity expertise? Are you passionate about customer support and eager to make a real impact from the very first stages of the user journey? If so, this position is for you! We are looking for a motivated, bilingual (French/English) Cybersecurity Technical Support Specialist to join our team and help strengthen our position as a leader in email security. This is a full-time, permanent (CDI) position based at our Montreal, QC site. Your Job Diagnose and resolve technical issues for our business clients via phone, email, and online chat, particularly related to system configuration, product features, and bugs/improvements. Build personalized customer relationships by delivering an exceptional client experience. Escalate incidents to the development team and ensure their follow-up until resolution. Communicate customer feedback to the product development team. Your Profile Strong understanding of basic network protocols and email security Excellent logical, analytical, and problem-solving skills Customer service orientation with the ability to manage high-level clients under pressure Experience troubleshooting SMTP issues on Hornetsecurity products Professional proficiency in English and French – any additional language is a plus Your Benefits Free space for innovation and autonomy in a fast-growing international company & Opportunities for personal and professional development. Short decision-making processes and flat hierarchies in an open work environment. Additional sick leave days and public holidays & Home-office option and flexible working hours. Collective insurance plan & Be-Active Bonus – we support your health with a contribution towards your membership in fitness and sports clubs. “Way to Work” goodie & Team events and regular global meetings. Temporary employee exchange program – opportunity to work at our global offices and explore the world (e.g., Malta, Madrid, Berlin, Washington D.C.).