Technical Support Specialist (German Speaking)

Schedule: full-time Employment: permanent Intro For our location in San Gwann we are looking for a motivated Technical Support Specialist for 40 hours/week to start immediately or as soon as possible. Your Job You will diagnose and resolve our corporate clients’ technical issues over the phone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements. You create support tickets and process them to final resolution. You build personal customer relationships and focus on offering an awesome customer experience. You remain alert to messages from the incident notification system and inform the response team when incidents arise. You are responsible for the initial assessment of reported incidents to assign the most appropriate priority level to new tickets. You escalate issues and tickets so that they may be considered for immediate action, based on possible impact or SLA. You convey customer feedback to product development staff. You interact with other teams to provide comprehensive and high-quality support. You help in user education. You are happy to work in a global team that uses a follow-the-sun shift approach to provide 24/7 support to our customers. Your Profile You have a vocational education in information technology. You have experience in IT support. You have excellent logical, analytical and problem-solving skills. You have a very high level of English AND German (both written and spoken). You are customer focused – must have good people skills, be friendly and helpful. You have experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat, or other. You have a good understanding of IP Networking and protocols such as SMTP, DNS and HTTP. You have had mail server / email flow exposure and have a clear understanding as well as experience of mail flow. You are a quick learner and self-starter. Bonus skills (nice to have): You have knowledge/experience with Hyper-V and/or VMware virtualization platforms. You have previous experience in network/system administration. You have a deep understanding of the Windows Server operating system (file system, registry, memory model, security model, process model). You have knowledge/experience with Microsoft VSS. You hold industry acknowledged certification of related technologies. You are conversant with Linux Your Benefits Be part of a growing and ambitious team in an exciting cybersecurity industry. Unlimited contracts – we’re looking for hornets to grow long-term with us. 24 vacation days plus paid public holidays. Private health insurance and additional sick leave days. Pension plan and inflation compensation. Home-office option. Be-Active Bonus – allowance for fitness and sports club memberships. Temporary Employee Exchange Program – opportunity to work at global office locations (e.g. Berlin, Madrid, Reading). Team events like Laser Tag, Escape Rooms, or nights out together. Foodie Fridays and Monday Breakfast.