UX Designer - A26364

Employment: Full-time Experience: Associate Education: Bachelor's Degree Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency. We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation. We are searching for our next team members to join our growing team. If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you. Co-Development Business Unit is looking for UX Engineer This is a one-year contract role Location: Punggol Digital District The Government Productivity Engineering (GPE) Group provides end-to-end solutions, encompassing both user-facing productivity tools and robust backend infrastructure, to support a wide array of operational needs. Mission: To empower public officers to boost work productivity and enhance service delivery with digital tools, supported by a trusted, secure, and resilient Whole-of-Government infrastructure. Vision: To strengthen infrastructure resiliency and empower Whole-of-Government (WOG) with robust digital solutions for work productivity. How We Work Rapid Prototyping: We prefer testing ideas to prolonged debate. Prototypes help us identify problems early, challenge assumptions, and make possibilities tangible for users and stakeholders. Reliable Productisation: We turn promising ideas, prototypes, and minimum viable products into dependable software. As products scale, we work across disciplines to ensure usability, reliability, scalability, and maintainability. Ownership: Ownership goes beyond design deliverables. We contribute ideas about what should be built and how, take responsibility for seeing them through, and stay engaged as our products reach users and evolve. Continuous Learning: Working on new ideas means navigating unfamiliar problems. Learning new tools, frameworks, technologies, and ways of working is an essential part of how we build better products. The Role You will work on the Central GRC platform, which integrates governance, risk management, and compliance into a unified experience. Built to support modern delivery practices, the platform aims to move governance from a tollgate to a teammate, embedding it within the system development lifecycle so that governance evolves alongside the systems it supports. We are looking for a UX Designer who is passionate about making GRC clear and actionable for developers, public officers, and governance stakeholders. You will shape experiences across complex governance workflows, connected systems, and diverse user roles, helping teams incorporate GRC activities into how they build and operate systems. This role requires you to understand how individual GRC workflows and user journeys fit within the broader governance programme. You will map branching processes across risk assessments, compliance checks, reviews, and approvals, uncover dependencies and handoffs across touchpoints, and consider how design decisions affect downstream activities and stakeholders. Working closely with governance and risk domain experts, engineers, product managers, and programme stakeholders, you will translate policy requirements, operational needs, and technical constraints into practical design solutions. You should be comfortable navigating ambiguity, testing ideas early, aligning perspectives across teams, and taking ownership from discovery through to delivery and ongoing improvement. What will you do? Understand the Broader Programme Context: Build an understanding of programme objectives, operational needs, policy and technical constraints, and the relationships between products and services. Use this context to guide design decisions and balance immediate user needs with longer-term programme outcomes. Map Complex Workflows Across Touchpoints: Investigate and map end-to-end journeys spanning different user roles, teams, systems, and channels. Identify decision points, branching paths, exceptions, dependencies, and handoffs—including activities outside the digital interface—to uncover gaps and opportunities for improvement. Transform Complexity into Clarity: Translate complex, technical government workflows into intuitive and accessible experiences. Design for both common tasks and less frequent scenarios, ensuring users understand what to do next and can recover when things do not go as expected. Champion User-Centred Design:Engage stakeholders and end-users to understand their needs, motivations, and operational realities. Advocate for the user perspective throughout the product development lifecycle while accounting for the needs of other users and teams within the wider service. Prototype and Test Early:Turn ideas into sketches, wireframes, and interactive prototypes to explore alternatives and test assumptions quickly. Choose the level of fidelity needed to answer the question at hand, gather feedback, and help teams make informed decisions. Collaborate and Influence Across Teams: Work with product managers, engineers, and programme stakeholders to align teams on shared workflows, resolve competing needs, and ensure design feasibility and fidelity. Communicate design rationale, dependencies, and trade-offs clearly to support informed decisions. Requirements What are we looking for? Experience: At least 3 years of professional experience in UX or Product Design, including experience designing for complex workflows involving multiple user roles, systems, or service touchpoints. Workflow and Systems Thinking: Demonstrated ability to understand and model branching workflows, decision points, exceptions, and cross-team handoffs. You can connect detailed user interactions to the wider service and recognise the downstream effects of design decisions. Programme-Level Understanding: Experience working within a broader programme or an environment involving multiple connected products or services. You can understand shared objectives, dependencies, and constraints, and use them to inform product-level design decisions. Portfolio: A strong portfolio demonstrating research, synthesis, interaction design, prototyping, and visual design skills. Include examples showing how you made sense of a complex problem, mapped connected workflows, and used a broader understanding of the service or programme to shape your solution. Explain your contribution, how you tested and refined ideas, key trade-offs, and outcomes. Tool Proficiency: Proficiency in industry-standard design and prototyping tools, such as Figma, and the ability to communicate complex journeys and workflows through clear visual artefacts. Technical Understanding:Familiarity with web technologies such as HTML and CSS, and an understanding of how technical constraints influence user experience. Familiarity with AI-assisted tools for design exploration, prototyping, or communicating ideas is useful. Coding skills are a plus, but not required. Key Traits We Look For User and Stakeholder Empathy: You seek to understand users’ and stakeholders’ frustrations, motivations, and the context in which they work. Curiosity and Continuous Learning: You ask questions that uncover hidden assumptions and dependencies, bring structure to unfamiliar problems, and actively learn new tools and approaches. Breadth and Attention to Detail: You can move between the broader programme view and the details of an individual interaction, keeping both connected as you design. Ownership and Initiative: You contribute ideas, take responsibility for decisions, and follow through beyond handoff to understand whether the delivered solution works for users. Communication: You are an articulate presenter and active listener who can explain complex workflows and design decisions to non-designers and build shared understanding across teams. Organisational Skills: You can manage multiple workstreams, recognise dependencies, and prioritise effectively in a fast-paced agile environment. Team Spirit: You work collaboratively, welcome feedback, and enjoy solving meaningful problems with others. Benefits What do we offer in return? Fun working environment Employee Wellness Program To work in Singapore Government Agencies projects We provide structured development framework and growth opportunities. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”) Why you'll love working with us? If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success. Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at careers@activate.sg Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law. Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd. Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes. Please consult our Privacy Notice ( https://www.activate.sg/privacy-policy ) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.