VIP Manager

Scopely is looking for a VIP Manager to join our Royal Lounge Casino team in Tel Aviv! At Scopely, we care deeply about what we do and aim to inspire play every day, whether through our work with talented colleagues or through our connection with millions of players around the world. We are a global team of game lovers developing, publishing, and innovating within the mobile games industry. Royal Lounge Casino is a category-leading free-to-play social casino experience, offering slots, bingo, cards, and more to a large, established player community. Our team is distributed across multiple global hubs, including Bengaluru, Tel Aviv, and Barcelona. What You’ll Do VIP Account Manager is responsible for the daily management of a portfolio of high-value players, the game's most strategically important users. In this role, you will manage relationships with these players, deliver personalized service, monitor account activity, and help strengthen player satisfaction and retention. Key responsibilities include: Manage a portfolio of VIP players and provide consistent, personalized engagement Build trusted relationships through clear, professional communication across multiple channels Monitor player activity, identify trends or risks, and respond proactively Coordinate personalized offers, campaigns, and experiences with internal teams Track engagement and campaign performance using Excel, Google Sheets, and internal tools Share player insights with Analytics, Economy, Monetization, Art, and other relevant teams Represent the player’s perspective and contribute to improving the overall VIP experience What We’re Looking For 2+ years of experience in Account Management, Customer Success, VIP service, or a similar client-facing role Excellent written and verbal communication skills in English Strong interpersonal skills, emotional maturity, discretion, and sound judgment Ability to manage multiple priorities in a fast-paced environment Strong sense of ownership, organizational skills, follow-through, and attention to detail Comfortable working with data and using Excel and Google Sheets Proactive, adaptable, and committed to providing excellent service to players Bonus Experience in mobile gaming, hospitality, luxury service, or a high-touch customer environment Comfortable learning and using new systems and software tools Genuine interest in games and player behavior Proficiency in additional languages is a plus About Scopely Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play. Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Scopely’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Scopely Explore games businesses — Scopely consistently delivers experiences players love today and return to for years to come. Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” Scopely believes that video games can be a force for good — creating meaningful connections, vibrant communities, and making life better through play. Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit: https://www.scopely.com/ . Notice to Candidates: Scopely will never request payment or financial information during the application or hiring process. Please apply only through our official website and verify that all Talent Partner communications come from an email address ending in @ scopely.com . Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact recruiting@scopely.com. Our job applicant privacy policies are available here: California Privacy Notice and EEA/UK Privacy Notice . Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.