Clinical Informatics Operations Manager & Trainer

Employment: Full-time About Atria: The Atria Health Institute is a membership-based primary and specialty health care practice with a focus on prevention and longevity. We bring together a multidisciplinary team of renowned physicians to provide proactive, preventive, and precision-based care for Atria members and their families. All care, including primary care, advanced screening and diagnostics, urgent care, specialty care, 24/7 home visits, and imaging is included in members’ annual fee. Our mission is to make healthspan and lifespan equal for all by translating science into medicine in real-time, all while bringing humanity back into health care. Delivering such robust, personalized, and preventive health care is complex and requires a team-wide dedication to excellence. After successfully opening our flagship Institute in New York in 2022 and expanding to South Florida in 2024, we are now bringing the Atria experience to the West Coast with the launch of our Los Angeles Institute this summer. At Atria, we are looking for a Clinical Informatics Operations Manager & Trainer that is responsible for providing on-site support for our team in regards to our EHR (AthenaOne) and other clinical systems, as well as provide training in various formats (on-site, remote, one-on-one and group setting). This role ensures that clinicians and staff understand and fully leverage electronic health record (EHR) and other technology solutions to enhance patient care, quality, and operational efficiency. Specifically, you will: Operation Management: Support ongoing usage of the athenaOne EHR and other clinical and non-clinical tools used by our team Monitor system performance, ensure data integrity, and troubleshoot technical issues Set-up new employees on clinical systems and configure EHR as needed to meet clinical workflows Proactively identify potential areas of improvement in both EHR and clinical systems, and partner with stakeholders to design ways to implement them Collaborate with both the Informatics, IT, and Clinical teams to integrate systems efficiently and to optimize workflows Training: On-site one-on-one and group training sessions to users of clinical systems Develop job-aids and training materials to support various workflows and tools used by clinical users. Travel to various locations to support onboarding new staff, training existing staff and provide additional on-site support as needed (Up to 50% domestic travel) Contribute a knowledge base to support users such as FAQ, job aids, etc. Salary range: $125,000 - $145,000, based on years of experience Requirements Requirements: 5+ years of EHR and clinical systems experience in development, implementation, training or support Experience with electronic health records, clinical documentation, and workflows preferred AthenaOne experience preferred Experience working directly with clinical staff 4 - 5 days on-site at the Beverly Hills office required Travel as needed Understanding of healthcare regulations, interoperability standards, and IT best practices Soft Skills: excellent oral and written communication skills and interpersonal abilities to liaise with stakeholders and train staff and clinical teams; critical thinking, problem-solving, and project management skills to address operational challenges Benefits At Atria, we are proud to offer every member of the Atria team: Excellent health and wellness benefits, 100% paid by Atria effective date of hire OneMedical membership for employees & dependents giving access to 24/7 virtual care Fertility & family planning Company-covered preventive health screenings through partner hospitals (Calcium score) Fitness Perks including Wellhub + 401k contributions and 4% match starting after 6 months Flexible Time Off Continuing medical education (CME) and CEU support for professional licensure Time to give back and make an impact in underserved communities