Collections Specialist, SME

Employment: Full-time Experience: Associate Education: Bachelor's Degree FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures. In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents. FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company’s mission of reshaping financial services for underserved communities. To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch informative video . As a Collections Specialist (Merchant Lending) at FairMoney, you will be responsible for mainly, but not limited to:- Engage defaulting customers (agents and merchants) through the telephone, e-mails, and other legal means to demand payments on overdue accounts. Maintain daily activity logs of the number of calls, right party contacts, promises to pay, and promises to pay kept. Verify information on overdue arrears and follow up with calls Negotiate effective payment plan arrangements & settlements that would prevent the account from rolling forward. Tracking of Payments by following up on pending promises. Requirements University degree from any related field. 1+ years of experience in consumer loans operation directly dealing with delinquent clients and other problem-solving situations. Microsoft Excel proficiency. High self-motivation with strong interpersonal skills. Excellent verbal and written communication skills. Strong analytical and problem-solving skills. Benefits Private Health Insurance Pension Plan Training & Development Performance Bonus Recruitment Process A screening call with the member of the Talent Acquisition team for 30 minutes. Technical interview with the hiring manager for 30 minutes.