Customer Service Associate (Project Based)

Employment: Contract Experience: Associate Core Responsibilities Customer Support Operations Respond to support tickets (email & chat) Troubleshoot return requests, replacements, and warranty issues Ensure timely and accurate order entry, adjustments, and follow-up communications Monitor order statuses and proactively resolve shipping or fulfillment issues Support incoming donation requests and process them according to company guidelines as needed Social & Public Channels Monitor and respond to social media comments, DMs, and reviews in Richpanel when needed Flag customer trends or reputational risks for escalation Order & Return Management Support Customer Service Lead process returns, refunds, exchanges, and warranty claims Requirements Qualifications Strong experience in customer service (2-3 years), with a proven track record of success Excellent communication skills, both written and verbal Empathetic, patient, and customer-first mindset Ability to stay professional, calm, and efficient under pressure Strong organizational skills and attention to detail Proactive and solution-oriented approach to challenges Familiarity with e-commerce platforms, CRM systems, and other customer support tools is a plus Benefits Free lunch meal, fruits, snacks, and drinks Onsite gym with a free professional instructor Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP Weekly engagement activities with prizes that are up to 3,000 PHP Free upskilling academy to improve your performance and skillset State-of-the-art facilities from toilets to your workstation Amenities such as sleeping quarters, game area, chat room, shower room