Posted 1 d agoFirst seen 21 h ago

Customer Service Inbound

·Mexico City·via Workable

Posted by Concord Servicing on 13 November 2026. Still on their Workable board when we checked 14 min ago. Half of Concord Servicing's roles come down within 21 days.

Full time

What the posting is about

Handle inbound customer calls, resolve inquiries, complete paperwork, comply with regulations, manage irate customers, assist operational groups, react to changes. Excellent communication, customer service, and English/Spanish language skills required. Willing to work overtime as needed.

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Read out of the posting

LevelNot stated

Experience askedNot stated

EmploymentFull time

LocationMexico City

Work arrangementNot stated

Visa sponsorshipNot stated

SalaryNot extracted, check the posting

Posted2026-11-13

Found viaworkable, direct from their system

We saw it 22 hours after it went up.

The posting, as the company wrote it

Employment: Full-time Experience: Entry level Education: High School or equivalent Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price. A Customer Service is responsible for answering incoming calls and contacting customers to provide information or a resolution to their inquiry within the time frame or guidelines established. Responsible for completing paperwork or documentation needed to facilitate resolutions to customer inquiries within the time frame or guidelines established. Comply with all applicable laws and regulations as they pertain to each call. Handle irate customers in a professional manner. Assist operational groups with tasks and/or projects as needed. Able to react to change productively and handle other tasks as assigned. Requirements Excellent communication skills. Good grammar, voice and diction. Ability to communicate effectively with public and coworkers in a professional and courteous manner. Excellent customer service skills (friendly, courteous and helpful) Knowledge of loan calculations, 10 Key, Word, Excel, Microsoft Outlook Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals. Ability to read, write and speak English fluently. Bilingual (English/Spanish) a plus. Must be willing and able to work in excess of 40 hours per week when business conditions or special projects such as conversions, maintenance season, month end preparation, internal audits and client visits make such scheduling necessary Benefits Salary 10,600 mx Internet Bonus 400 mx Bonus 7,000mx Vouchery Bonus 2,000mx Medical Insurance Life Insurance Dental Insuranc

Copied from Concord Servicing’s own board, not rewritten.

Also open at Concord Servicing

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