Customer Success Manager (all genders)

Schedule: full-time Employment: permanent About Working at envelio Too easy is boring! Together, we are on a mission to drive forward the energy transition. We love what we do, and we are unafraid to dive in. We believe in taking ownership of our work and in continuously growing and evolving. In short: own it, love it, grow with it. We are a humble team of coffee and maté lovers with over 20 nationalities. With our geek humor, our love for emojis and random facts is only natural. Over 130 envelians are already on board. Dive in and thrive! Your Role As a Customer Success Manager, you will play a central role in providing long-term support to our customers: You will be the first point of contact for your accounts and accompany them throughout the entire customer journey—from preparing for onboarding to active use and beyond. You will ensure that our customers exploit the full potential of our solutions and coordinate all necessary activities in collaboration with our Technical Delivery and Expert Services teams. Depending on the customer group, you and your team will develop suitable formats for our customers – from scalable 1-to-many webinars to personal touchpoints such as executive business reviews. You will continuously analyze usage, feedback, and satisfaction and use this information to derive measures for sustainable customer success. How You Make an Impact You design and are responsible for your customers' customer journey—from introduction and use to renewal and further development of the collaboration You are the central point of contact and coordinate all measures necessary for a successful collaboration—from onboarding and product support to strategic touchpoints such as business reviews You will work closely with our Project Delivery and Expert Services teams, keep track of all project statuses, and take over active support after completion You will be responsible for preparing and implementing formats that serve the success of our customers – from standard training and Q&A formats to individual check-ins and business reviews You will continuously analyze customer satisfaction and product usage, identify risks or opportunities at an early stage, and initiate targeted measures for improvement Together with your team, you will further develop methods, playbooks, and customer journey templates – especially with regard to specific areas of application for our platform Your Profile You have completed your studies in electrical engineering, energy technology, industrial engineering, or a comparable subject You have knowledge of the planning and operation of electrical networks or the integration of electrical systems and apply your knowledge of the associated energy industry contexts in a targeted manner You already have professional experience with direct customer contact and are enthusiastic about establishing and maintaining lasting customer relationships Ideally, you already have experience in technical consulting, customer success management, key account management, or related fields in a B2B context You are a strong communicator with very good written and spoken German and English skills (C2 level) Your Benefits Flexible working mode  within Germany: Hybrid, from home or in our lovely office in Cologne  Option for remote work from abroad (up to three months per year from anywhere in the EU or the USA)   State of the art  technology  and modern tech stack  Excellent hardware equipment (16 inch MacBooks, 2 screens at your workplace)   Support for your health through  sports membership cooperations  Professional   mental wellbeing support   through our partner nilo for you and your family Flexible use of a monthly  mobility budget (e.g. Jobrad, public transport)  Time and resources  for individual growth   Regular tech & growth talks for internal knowledge sharing  envelio pension plan    Regular company and team  events