IT Support

Employment: Full-time Experience: Entry level Education: Bachelor's Degree Work location: The Vertical Business Suite, Bangsar South., Malaysia Working time: Mon - Fri 9:00 am - 6:00 pm, work at the office 100% Key Responsibilities ๊User support and helpdesk • Provide IT support for Malaysia office employees • Manage IT ticketing system with SLA targets • Conduct remote and on-site troubleshooting for hardware, software, and network issues • Maintain knowledge base and self-service documentation for common issues Hardware & Asset Management • Procure, configure, and deploy laptops, desktops, monitors, and peripherals • Manage IT asset inventory and lifecycle (onboarding, transfers, offboarding) • Coordinate with vendors for hardware repairs, warranties, and replacements • Implement asset tracking system with quarterly audits Software & License Management • Install, configure, and update corporate software • Manage software license compliance and renewals for Malaysia entity • Administer user access provisioning/deprovisioning • Support software Installation Network & Infrastructure Support • Monitor and maintain local network infrastructure (WiFi, switches, routers, firewalls) • Manage meeting room AV equipment, video conferencing systems (Zoom, Teams) • Coordinate with regional IT for connectivity issues and ISP management • Implement network security policies and access controls Onboarding & Offboarding • Execute IT onboarding checklist for new hires (equipment setup, access grants, orientation) • Conduct IT offboarding procedures for departing employees (equipment recovery, access revocation) • Provide new hire IT training sessions (security awareness, tool usage) Local Compliance & Vendor Management • Manage relationships with local IT vendors (ISP, hardware suppliers, service providers) • Coordinate with Finance for IT budget tracking and procurement approvals • Maintain audit-ready documentation for compliance requirements Requirements Malaysia-Specific Responsibilities 3 – 5 years of experience in mobile or full-stack application development Good command in Bahasa Malaysia and English Regional Coordination • Coordinate with local HR for employee lifecycle events • Partner with Facilities for office moves, expansions, or renovations Local Language Support • Provide IT support in Bahasa Malaysia and English • Translate IT communications and documentation for local staff • Support local regulatory filings requiring IT documentation Interested candidates are invited to send your comprehensive resume with current and expected salary package via this job ad. Please note that only shortlisted candidates will be notified. Please consult our Candidate Privacy Notice to know more about how we collect, use, transfer and disclose our candidates’ information: https://2c2p.com/candidate-privacy-notice. By submitting your resume and information, you understand, acknowledge, and consent that your personal data will be processed in accordance with our Candidate Privacy Notice. You consent to the collection, use, transfer and disclosure of your personal data as well as to receive email and/or other electronic messaging communication from 2C2P.