Operations Specialist (f/m/d) - Poland

ABOUT US What if your work could drive change in a globally established industry, shaping processes that touch every corner of the world? At Forto, we are at the forefront of change, harnessing the power of AI to revolutionise logistics. We want to reinvent digital supply chains to be transparent, frictionless and sustainable. From day one, our mission has been to simplify global trade – creating a seamless and efficient logistics process. ABOUT THE ROLE As an Operations Specialist (f/m/d), you will join our dedicated team of four in Poland to drive high-quality transport execution. Your mission is to own and optimize Sea Freight and Rail Import processes while maintaining the agility to flexibly support Export business as part of our collaborative structure. This role is ideal for an operational expert who thrives in a close-knit, high-performing team and is passionate about combining freight forwarding precision with digital-first logistics and AI-supported features while ensuring a high level of customer satisfaction. KEY RESPONSIBILITIES - Manage the full lifecycle of shipments from booking to invoicing for Import and Export. - Advise and support clients throughout the entire logistics process with a solution-oriented approach. - Communicate and coordinate seamlessly with key partners including customs, carriers, and internal stakeholders. - Prepare and document manual quotations accurately and efficiently to ensure compliant execution. - Leverage data analysis to monitor customer processes and proactively drive quality enhancements. REQUIRED SKILLS AND EXPERIENCE - 3+ years of practical experience in Sea Freight operations with a deep focus on Import business. - Proven ability to adapt and flexibly support Export operations in a dynamic team environment. - Highly data-driven and organized work ethic with a strong attention to detail. - Business fluency in Polish and good English skills for effective communication in a cross-functional and international setup. - Proactive mindset and strong analytical skills to thrive in a fast-paced, demanding environment. Don’t fit all of our criteria? That’s okay! We know that you might be hesitant to apply if you don’t meet all our requirements, but here at Forto, we pride ourselves on embracing diverse perspectives and celebrating potential. If you are passionate about this position and the Forto values, please apply anyway. There could be a place for you in this role - or another one that’s a perfect fit!  WHY WORK WITH US? Our team is hard-working, constantly seeking to maximise the impact of their work, but we put our people first, always winning with care. We value efficient systems and swift, direct communication. We want everyone to have their time to speak, so that we can embrace diverse perspectives to help drive towards solutions always.