Senior Sales Operations Analyst at JoomPro

JoomPro is the first and only end-to-end cross-border B2B marketplace. It serves small, medium, and large businesses, handling orders of any size from start to finish. Today, JoomPro operates in Brazil and Mexico, with plans to expand into other markets. JoomPro is one of the key businesses of Joom, an international tech-centric group of e-commerce companies founded in 2016 in Latvia. Joom Group also includes other businesses: Joom, a global cross-border marketplace; JoomPulse, an AI analytics tool for Mercado Livre sellers; and Onfy, a pharmaceutical marketplace in Germany. Joom Group has offices in Latvia, China, Portugal, Germany, and Brazil, with its headquarters in Lisbon, Portugal. We work as one international team, sharing knowledge and collaborating across countries, businesses and products. JoomPro Brazil is proud to be Great Place To Work Certified™ — 82% of our team say it's a great place to work. We are looking for an experienced Senior Sales Operations Analyst to join our sales operations team in Brazil. You will own the full sales cycle for mid-market and enterprise clients. Responsibilities Support key account managers across the full sales cycle in the mid-market and enterprise segments Structure new types of sales proposals before signing: logistics setup, container and product details, payment procedures Run post-sales operations: SLA tracking at each deal stage, deal certification checks, verification of procedure compliance Resolve delivery delays, customs issues, returns and discounts Coordinate with the supply team in China on stock, product details and shipping constraints Design end-to-end processes for new sales flows and automate routine work with AI tools Requirements 3–5 years in sales operations or financial operations B2B background Fluent English and Portuguese Hands-on experience with ERP and CRM systems: SAP, Salesforce, HubSpot or similar Comfortable using AI tools to support sales operations and automate processes Structured analytical thinking Strong customer-facing communication Preferred Experience using AI tools such as Claude or ChatGPT to automate operational routines Background in accounts payable or another financial operations function Benefits Compensation package: base salary and performance-based bonuses, CLT employment Office-first: flexible hours with a possibility to work remotely 52 days per year, and 30 days of paid annual leave Care & Wellbeing: extended health insurance OMINT Saúde for the employees, their spouses, and children (including dental care), transportation and daily meal allowance, and 100% paid sick leave AI-first approach: licenses and access to a wide range of AI tools Team & Growth: collaboration with colleagues across Portugal, Brazil, Latvia and China, with opportunities for promotions, professional trainings, and English courses Community & Engagement: annual team building activities, knowledge-sharing workshops, and a strong sense of team work Before applying for the above position please review our Candidate Privacy Notice here: https://legal.joom.com/recruitment/JoomPro_Brazil_Job_Applicant_Privacy_Notice.pdf By responding to the vacancy, you acknowledge that you have read our Privacy notice.