Service Coordinator

Employment: Full-time Experience: Associate We are looking for a highly motivated, independent, and organized person with great communication and problem-solving skills to provide exceptional service and support to our internal team and clients by responding to inquiries via email and phone and completing service-related tasks. This person will have at least 1 year experience of data entry, and phone and email support serving international customers, preferably with knowledge of US health insurance. Responsibilities: The essential functions include, but are not limited to the following: Identify and report issues and opportunities for improvement related to processes and procedures Develop and maintain documentation related to Service & Billing processes, including reports, metrics, and improvement plans Answer inquiries via phone and email and process client requests including but not limited to enrollments, changes, and termination Answer inquiries via phone and email and process client requests including but not limited to enrollments, changes, and termination Work with internal and external clients via phone and email to address service inquiries, requests, and resolve issues satisfactorily Participate in meetings as needed Stay updated on industry standards and regulations related to US healthcare and customer service Supporting and sustaining a positive work environment that fosters team performance through own work and behavior Performing special tasks and assignments as needed Requirements Required Qualifications: Minimum of 1 year work experience specializing in US health insurance and customer service Excellent English written and verbal communication skills with the ability to communicate effectively and project a professional image Knowledgeable on the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar Detail-oriented with a focus on continuous improvement and problem-solving Excellent planning and organizational skills with the ability to effectively manage multiple tasks to completion Good personal skills with the ability to effectively work and collaborate with individuals or group at all organizational levels and to work independently and as a part of a team Ability to maintain confidentiality of sensitive information Proficient in Microsoft Office (Word, Excel, Teams, Outlook) Willing to work on site (Ortigas) with a shifting schedule (permanent Sat-Sun off) Preferred Qualifications: At least a Bachelor's/College Degree, any field; equivalent combination of education and/or experience will be considered (College degree can be specified if needed – Example: Finance, Accounting) Minimum of 1 year experience in handling calls and data entry or email support Minimum of 2 years' experience in a BPO/call center industry Benefits Free lunch meal, fruits, snacks, and drinks Onsite gym with a free professional instructor Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP Weekly engagement activities with prizes that are up to 3,000 PHP Free upskilling academy to improve your performance and skillset State-of-the-art facilities from toilets to your workstation Amenities such as sleeping quarters, game area, chat room, shower room