Solution Manager

Employment: Full-time Experience: Mid-Senior level Education: Bachelor's Degree Role Overview The Solution Manager supports the design, development, and implementation of customized logistics solutions for e-commerce marketplaces and retailers. This role collaborates with cross-functional teams—including Operations, Finance, Commercial, and Network Planning—to assist in the delivery of solutions that meet customer needs and drive operational efficiency. The ideal candidate is detail-oriented, proactive, and has foundational experience in logistics or supply chain. This position is ideal for individuals looking to deepen their exposure to solution development and logistics project execution in a fast-paced environment. Key Responsibilities 1. Solution Development & Launch [Solution Completion SLA] Develop, formulate and deploy cross-border e-commerce logistics solutions across transportation, customs, and supply chain operations. Gather requirements, coordinating pilot activities, and tracking launch progress. Ensure documentation and implementation steps are completed accurately and on schedule. 2. Cross-Functional Coordination Collaborate with Operations, Finance, Network Planning, and Commercial teams to execute solution components. Translate customer requirements into internal action plans and workflows. Facilitate smooth information flow between teams to support alignment and delivery. 3. Performance Tracking & Improvement [Solutions GP] Monitor key metrics to track solution performance post-launch. Collect feedback from internal stakeholders to identify operational or customer-related improvement areas. Contribute to process enhancement and solution optimization efforts. 4. Project Execution Maintain project trackers, timelines, and documentation. Identify risks or blockers and curate action plan to mitigate identified risks Ensure timely completion of assigned tasks within broader solution rollouts. 5. Team Collaboration & Best Practices Work closely with cross-functional team to align on timelines, dependencies, and outcomes. Contribute to the development and upkeep of templates, SOPs, and knowledge bases related to solution design. Participate in team discussions and share insights or learnings from past projects. Requirements These are minimum-requirement skills and a ‘must-have’ for the role: (If any, otherwise you can skip) Bachelor’s degree in Supply Chain Management, Business Administration, or a related field. Experience in logistics, supply chain management, or product management, preferably in cross-border e-commerce. Strong analytical skills with the ability to translate market research into actionable product strategies. Proven experience in product lifecycle management and product development. Familiarity with logistics routing planning, SLA management, and supplier management. Excellent communication, project management, and leadership skills. Ability to work cross-functionally with diverse teams and stakeholders Knowledge of cross-border logistics, transportation, and customs processes. Comfortable with data tracking and performance metrics using Excel or dashboards. Strong coordination and organization skills. Ability to manage multiple tasks with attention to detail and accountability for timelines. Communication & Collaboration Clear and professional communication skills. Eagerness to learn and take ownership of tasks with minimal supervision. Benefits 1, 20 days annual leave per service year 2. 90% discount for AirAsia flights 3. Diversified and multinational working environment.