Account Manager (German Speaking)

Schedule: full-time Employment: permanent Years of experience: 1-2 IN SHORT At Wunderflats we believe that everyone should have the freedom to live and work. That’s why on our online platform, we offer fully furnished flats for rental periods starting from one month. Our mission is to shape the future of housing! That's why we need you! As Account Manager, you will be the contact person for our tenants. Be responsible for providing an outstanding customer experience and proactively contributing to the further development of our platform.  We offer both full-time and part-time opportunities (30 or 40 hours, 5 days per week). YOUR MISSION Be our flat hunters' best friend and help find them a new home Identify the individual needs of our clients and match them with our flats Serve as the intermediary between tenants and landlords and mediate in difficult situations. Support our clients in negotiations and questions about tenancy agreements Acquire expertise in the real estate market and get to know the opportunities and challenges Join your team in receiving 5-star ratings for your performance Collaborate with us to actively identify potential for optimisation in our processes and procedures. YOUR PROFILE You have at least 1 year of experience in Account or Customer Success Management You are motivated to work independently and achieve immediate success Communication is your passion and you live for positive customer feedback  You are determined and never allow obstacles to throw you off course You prefer to work with a strong team at your side You are confident in both German and English OUR PITCH The chance to join us in shaping the future of housing  An international start-up atmosphere where you can truly make a difference Join the best team in the world - check out our Kununu Score! Easily accessible office at Alexanderplatz, surrounded by many restaurants and cafés. We offer fresh fruit, muesli and drinks Flexible working hours and the opportunity to occasionally work from home Your own MacBook, large monitor and external keyboard - hardware matters! Team and company events, yoga classes (online), company runs, summer and winter parties and much more (all in compliance with Covid-19 regulations) Want to get started with us? Then send us your application (resume and cover letter) today! *At Wunderflats we value the diversity of our team and respect all differences in people, seen and unseen. We are committed to equal opportunities without discrimination.